Return and Refund Policy

Return and Refund Policy

At Jaipuri Virasat, we take great pride in the craftsmanship and quality of our home furnishing products. To ensure that every piece you receive is brand new, untouched, and maintains the highest hygiene standards for all our customers, we follow a No-Return & No-Exchange Policy.

We understand that choosing the perfect product is important, so we encourage you to review the product photos and descriptions carefully before placing your order.

What if my parcel arrives damaged?
Your satisfaction is our priority. If our product reaches you in a damaged condition, we are more than happy to set things right!

To help us process a replacement for you, please reach out to us at jaipurivirasat@gmail.com within 24 hours of delivery. Simply include:

Your Order ID.
A few clear photos of the item.
A continuous unboxing video (starting from the sealed parcel to the reveal of the damage).

This video helps us confirm that the damage occurred during transit so we can quickly send a fresh piece your way.

3. Damaged or Wrong Product Received

We take immense care in packaging, but in the rare event that a product is damaged during transit or the wrong item is delivered, we will offer a replacement.

The return of product delivered should be informed to Jaipuri Virasat through whatsapp (with invoice copy, product image and unboxing video) which is +91-8949864309 within 24 hours. Jaipuri Virasat will arrange a pick up free of cost for those products informed within 24 hours. The address to be mentioned is as below.

Jaipuri Virasat

(A unit of Walton Housewares Private Limited)

D.G.House; Opposite V.K.I.Area;

Road No.14; Ajmer By Pass, Zone-C;

Jaipur 302013; Rajasthan, INDIA.

WhatsApp us on : +91-8949864309

Reporting Window: Damage must be reported within 24 hours of delivery.
Mandatory Evidence: You must email jaipurivirasat@gmail.com with:

Your Order Number.
Clear photos of the damaged item.
A continuous, unedited unboxing video. The video must start from the sealed parcel (showing the shipping label clearly) and continue without any cuts until the damage is revealed.

Note: If the unboxing video is edited, cut, or started after the parcel is already open, the claim will be summarily rejected. Claims without a valid unboxing video or reported after 24 hours will unfortunately not be eligible for replacement.
Once received and upon QC pass, the right product will be shipped to you within 2 to 3 working days.
We presently do not offer refunds. We happily provide exchange in case of wrong or damaged article received.