Return and Refund Policy

Return and Refund Policy

At Jaipuri Virasat , we take great pride in the craftsmanship and quality of our home furnishing products. Every piece is carefully inspected and packed to ensure it reaches you in excellent condition. We want you to shop with confidence, which is why we offer an Easy Exchange Policy , allowing you to request an exchange in accordance with our policy terms and conditions. Our commitment to quality, hygiene, and customer satisfaction remains at the heart of everything we do.

We understand that choosing the perfect product is important, so we encourage you to review the product photos and descriptions carefully before placing your order.

1. We offer exchanges strictly in accordance with the conditions outlined below

To request an exchange, please contact us within 48 hours of delivery through WhatsApp at +91-8949864309 or email us at jaipurivirasat@gmail.com .

Please share the following details to help us process your request:

• Order ID: Your order number or invoice copy.

• Product photographs: Clear pictures of the item received and the outer packaging.

• Unboxing video: A continuous, unedited video starting with the sealed parcel and shipping label, and continuing until the product is unpacked and the damage or incorrect item is visible.

Our team will review your request and guide you through the next steps. Once your exchange is approved, Jaipuri Virasat will arrange a reverse pickup..

Return shipping address (for reference):

Jaipuri Virasat
(A unit of Walton Housewares Private Limited)
D.G. House, Opposite V.K.I. Area,
Road No. 14, Ajmer Bypass, Zone-C,
Jaipur – 302013, Rajasthan, India.

Please contact us before sending any product to this address so we can arrange the appropriate exchange process.

We're here to help! For any questions or assistance, reach out to us on WhatsApp at +91-8949864309 or email jaipurivirasat@gmail.com .

• Reporting Window: Damage must be reported within 48 hours of delivery.
• Mandatory Evidence: You must email jaipurivirasat@gmail.com with:
1. Your Order Number.
2. Clear photos of the damaged item.
3. A continuous, unedited unboxing video. The video must start from the sealed parcel (showing the shipping label clearly) and continue without any cuts until the damage is revealed.
• Note: If the unboxing video is edited, cut, or started after the parcel is already open, the claim will be summarily rejected. Claims without a valid unboxing video or reported after 24 hours will unfortunately not be eligible for replacement.
• Once received and upon QC pass, the right product will be shipped to you within 2 to 3 working days.
• We presently do not offer refunds. We happily provide exchange in case of wrong or damaged article received.

2. Handcrafted Product, Colour, Print and Size Variation Policy

Our products celebrate traditional craftsmanship. Because many are handcrafted and hand-printed, slight variations are a natural part of the process.

Colour: Actual colours may appear slightly different from website images due to screen settings, lighting and display differences.

Print placement: Minor differences in print placement and alignment may occur because each piece is individually crafted.

Product dimensions: All dimensions mentioned on our website are approximate. Due to the nature of handcrafted products and textile manufacturing, measurements may vary by up to ±5% of the stated dimensions.

3. Shipping and Delivery Timelines

• Order processing: Generally 1–2 working days after order confirmation.
• Delivery: Typically 3–7 working days after dispatch.
• Weekends and public holidays: Orders placed on these days are generally processed on the next working day.

Delivery timelines may vary depending on location, courier operations, weather conditions and other circumstances beyond our reasonable control. Incorrect or incomplete delivery details may also cause delays.

Please contact us if you need help checking your shipment status.

4. Grievance Officer and Customer Support

We are committed to addressing customer concerns fairly and promptly.

• Grievance Officer: Grievance Officer, Walton Housewares Private Limited
• Email: jaipurivirasat@gmail.com
• Phone / WhatsApp: +91-8949864309
• Address: D.G. House, Opposite V.K.I. Area, Road No. 14, Ajmer Bypass, Zone-C, Jaipur – 302013, Rajasthan, India.
• Working hours: Monday to Saturday, 10:00 AM to 6:00 PM IST.

We aim to acknowledge complaints within 48 hours and resolve them within 15 days, in accordance with applicable requirements.

Please include your Order ID and a brief description of your concern so that we can assist you efficiently.

5. Governing Law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan.

We're Here to Help

Thank you for choosing Jaipuri Virasat and supporting traditional Indian craftsmanship. If you have questions about your order, product measurements or exchange eligibility, contact us at jaipurivirasat@gmail.com or WhatsApp +91-8949864309. Our team will be happy to assist you.