Terms and Conditions

Terms and Conditions | Jaipuri Virasat)

Welcome to Jaipuri Virasat (www.jaipurivirasat.in), a venture by Walton Housewares Private Limited. By accessing our website and purchasing our products, you agree to the following terms and conditions:

1. General Overview

All products, services, and content on this website are provided by Jaipuri Virasat, the retail division of Walton Housewares Private Limited. Our each product is carefully curated to offer style and elegance, and we strive to represent every product as accurately as possible through our digital imagery.

As our products include handcrafted and printed textiles, slight variations in color, print, or design may occur and are not considered defects.

2. Our Gentle No-Return Policy

At Jaipuri Virasat, we take great pride in the craftsmanship and quality of our home furnishing products. To ensure that every piece you receive is brand new, untouched, and maintains the highest hygiene standards for all our customers, we follow a No-Return & No-Exchange Policy.

We understand that choosing the perfect product is important, so we encourage you to review the product photos and descriptions carefully before placing your order.

What if my parcel arrives damaged?
Your satisfaction is our priority. If our product reaches you in a damaged condition, we are more than happy to set things right!

To help us process a replacement for you, please reach out to us at jaipurivirasat@gmail.com within 24 hours of delivery. Simply include:

Your Order ID.
A few clear photos of the item.
A continuous unboxing video (starting from the sealed parcel to the reveal of the damage).

This video helps us confirm that the damage occurred during transit so we can quickly send a fresh piece your way.

3. Damaged or Wrong Product Received

We take immense care in packaging, but in the rare event that a product is damaged during transit or the wrong item is delivered, we will offer a replacement.

The return of product delivered should be informed to Jaipuri Virasat through whatsapp (with invoice copy, product image and unboxing video) which is +91-8949864309 within 24 hours. Jaipuri Virasat will arrange a pick up free of cost for those products informed within 24 hours. The address to be mentioned is as below.

Jaipuri Virasat

(A unit of Walton Housewares Private Limited)

D.G.House; Opposite V.K.I.Area;

Road No.14; Ajmer By Pass, Zone-C;

Jaipur 302013; Rajasthan, INDIA.

WhatsApp us on : +91-8949864309

Reporting Window: Damage must be reported within 24 hours of delivery.
Mandatory Evidence: You must email jaipurivirasat@gmail.com with:

Your Order Number.
Clear photos of the damaged item.
A continuous, unedited unboxing video. The video must start from the sealed parcel (showing the shipping label clearly) and continue without any cuts until the damage is revealed.

Note: If the unboxing video is edited, cut, or started after the parcel is already open, the claim will be summarily rejected. Claims without a valid unboxing video or reported after 24 hours will unfortunately not be eligible for replacement.
Once received and upon QC pass, the right product will be shipped to you within 2 to 3 working days.

3. Shipping & Delivery

Estimated delivery timelines are provided by our courier partners. Walton Housewares Private Limited is not responsible for delays caused by the courier company or unforeseen weather conditions.

4. Cancellation Policy

At Jaipuri Virasat, we start processing your beautiful product as soon as you place your order to ensure it reaches you as quickly as possible. Please review our cancellation guidelines below:

Before Dispatch: You may request a cancellation within 1 hour of placing your order, the refund for the same will be processed within 10 working days through same payment mode. Please email us at jaipurivirasat@gmail.com with your Order ID to request a cancellation.
After Dispatch: Once an order has been handed over to our courier partner and a tracking ID has been generated, it cannot be cancelled.
Jaipuri Virasat reserves the right to cancel the order, in case there is any unauthorized activity in the payment.

Thank you for supporting Jaipuri Virasat and valuing the care we put into every order!

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